Refund & Returns Policy

We want you to love your SV Salty gear. If something isn’t right, here’s how we make it right.

30-day window

You may request a return, replacement or refund within 30 days of delivery.

Made-to-order items

Most SV Salty products are printed on demand just for you. Because of that, we can’t accept returns for change of mind, wrong size ordered, or personalized items, unless the item is defective or we made a mistake. Please check the size guide before ordering.

Defective, damaged or wrong items

If your item arrives damaged, defective, misprinted, or is not what you ordered, email us within 30 days of delivery with a photo and we’ll send a free replacement or a full refund, your choice. You won’t need to pay return shipping, and in most cases you won’t need to send the item back.

How to request a return or refund

Email brad@smarter21st.com with your order number, the item(s), a short description of the issue, and photos if the item is damaged or defective. We’ll reply with next steps, usually within 2 business days.

Condition of returned goods

If we ask you to send an item back, it should be unworn, unwashed and in its original condition, unless it is defective.

Refunds

Approved refunds are issued to your original payment method through Square, typically within 5–10 business days after approval, depending on your card issuer. Original shipping charges are refunded when the return is due to our error or a defect.

Lost packages

If tracking shows your order delivered but you didn’t receive it, or it appears lost in transit, email us and we’ll work with our fulfillment partner and the carrier to resolve it.

Contact

Smarter 21st Century LLC (doing business as SV Salty), 30 N Gould St Ste R, Sheridan, WY 82801 · brad@smarter21st.com · 307-410-1999